We offer multiple convenient ways to get in touch with us. You can engage in live chat directly on our website, reach us via phone at 0333 8806 826, send us an email at care@miifurniture.com, or connect with us through your preferred social media platforms.

If you prefer filling out a contact form, that's not a problem at all – just leave us a message, and we'll promptly respond.

Contact our customer support team as soon as possible. You can reach them through our provided contact channels such as phone, email, or live chat.

Provide them with the necessary details of your order, such as the order number and any specific changes you would like to make.

Our customer support team will assist you in evaluating the feasibility of the requested amendments based on the orders current status and any relevant policies.

If the changes are possible, they will guide you through the necessary steps to amend your order. This may involve updating product selections, quantities, shipping address, or any other applicable details.

In some cases, there may be limitations or conditions regarding order amendments, depending on factors such as order processing stage, availability of products, or shipping arrangements. Our customer support team will provide you with clear information and options in such cases.

Remember, the sooner you contact us with your request, the better chances we have of accommodating your changes.

Please note that we do not accept payments over the phone. However, if you need any assistance or have any inquiries, our dedicated customer support team is available to help you.

We currently do not have a physical showroom for customers to visit. However, this has allowed us to pass on the cost savings directly to our customers, ensuring competitive prices. We are excited to share that we are working towards opening our first showroom in the near future. We want to assure you that our product ranges are meticulously crafted with a focus on comfort and quality. To provide you with peace of mind, we offer a hassle-free 14-day return policy if you are not completely satisfied with your furniture.

Our focus is on providing high-quality furniture and ensuring a seamless purchasing experience for our customers. However, there may be alternative options available in your local area, such as furniture recycling services or charitable organisations that accept furniture donations. We recommend exploring those options to responsibly dispose of or donate your old furniture.

At mii furniture, we take pride in the quality of our furniture. That's why all our sets undergo a powder coating process, making them weather-resistant, rust-resistant, and UV-resistant. This protective coating helps to ensure the longevity of our furniture even when exposed to various outdoor conditions.

Additionally, our cushions are designed to be water-resistant. However, we recommend removing the cushions when it is raining to further protect them from excessive moisture. This practice helps maintain their quality and extends their lifespan.

By combining powder-coated frames and water-resistant cushions, we aim to provide durable and resilient furniture that can withstand outdoor elements while offering comfort and style.

mii furniture offers a minimum manufacturer's warranty of 12 months for its products, although the duration may vary depending on the specific item. To obtain accurate warranty information, it is advisable to refer to the product specifications.

The warranty begins from the date of delivery and is automatically activated upon receipt of your furniture delivery.

It is important to retain your proof of purchase, as it will be required for any warranty claims. The warranty covers the structural components of the furniture, such as frames and support brackets, as well as manufacturing faults that may arise.

However, the warranty does not cover defects resulting from improper use, including accidental damage, neglect, incorrect assembly, or general wear and tear. Additionally, damage caused by adverse weather conditions, such as strong winds, is not covered.

Cushion covers, cushion fillings, and glass are not included in the warranty coverage.

The warranty is applicable only to the original purchaser and is not transferable or valid outside of the United Kingdom. If you encounter any issues with the purchased items, please contact mii furniture's customer support team via email, live chat, or phone.

mii furniture reserves the right to reject claims that are determined to be unrelated to manufacturing defects after careful review. Accepted claims will result in the appropriate action, such as repair, replacement, or exchange of the item.

For protection against adverse weather conditions, it is recommended to bring your outdoor furniture cushions indoors. Although rain covers are provided to safeguard the garden furniture, it is still advised to store the cushions indoors during unfavourable weather conditions, even when using a cover. Please be aware that failure to adhere to these guidelines will result in the guarantee not covering any cushion damage, including mould.

At mii furniture, we offer you the flexibility to choose your preferred financing option for purchasing our products.

You have the freedom to arrange your own financing and make an outright purchase, or alternatively, you can explore the convenience of our integrated finance partners at the checkout stage.

This allows you to select the financing solution that best suits your needs and budget.

We strive to provide a seamless and personalised shopping experience, empowering you to make the financial decision that works best for you.

mii furniture provide a Buy Now Pay Later service through Klarna. Klarna offers various repayment options to make your purchase more flexible. For detailed information about Klarna and its repayment options, we recommend visiting their official website. There you will find comprehensive information about how Klarna works, the available repayment plans, and any associated terms and conditions.

For more information regarding how Klarna Finance works please click here.

To track your order, kindly reach out to our customer support team and provide them with your order number and postcode. 

They will assist you in obtaining the necessary information to track your order and provide you with the latest updates on its status. 

Feel free to contact our customer support team via live chat, phone, email, or Whatsapp.

The delivery charges for our products may vary based on the type of product being purchased.

We strive to ensure transparency and convenience for our customers, which is why all delivery charges and available speed options are prominently displayed at the checkout stage.

This allows you to review and select the most suitable delivery option that aligns with your preferences and requirements.

At present, our delivery service is limited to mainland UK, excluding Northern Ireland, the Highlands, the Isles and the Republic of Ireland.

We cover all areas of England, parts of Scotland and Wales.

If you require any missing parts, we kindly ask you to reach out to our dedicated customer support team at care@miifurniture.com.

They will be more than happy to assist you by troubleshooting the issue and arranging for the delivery of replacement parts as needed.

To expedite the process, it would be helpful if you could provide the part number from the assembly manual, which can aid in identifying the specific missing component.

Please don't hesitate to contact our customer support team for any further assistance you may require.

We apologise for any inconvenience caused, but currently, we are unable to facilitate order collections.

However, we encourage you to explore our website where you can conveniently place an order for delivery.

For product deliveries, we employ a variety of courier services that are determined based on the size of the item.

This may involve trusted carriers such as UPS, Parcelforce, Royal Mail, DHL, or our dedicated two-person delivery service.

Once your order is fulfilled, you can expect to receive a shipping notification from our courier partner.

This notification will include essential details such as tracking information and an estimated delivery timeframe.

We work with reliable delivery partners to ensure your package reaches you in a timely manner.

If you would like to initiate a return for your order, kindly navigate to our Returns Policy page by clicking here.

Once mii furniture receives and approves your refund request, please allow a timeframe of 5 to 10 working days starting from the moment your returned order reaches our warehouse. Rest assured that our team is committed to promptly and efficiently processing your refund to ensure a smooth and satisfactory resolution.